What Small Businesses In Columbus OH Should Look For In A PBX Phone System!

Modern business communications are always rapidly evolving, which is why small businesses need to prioritize their Unified Communications platform.

Business phone systems have seen all sorts of incredible advancements throughout recent years, and the tough truth is that many small businesses are still lagging behind in terms of their telecom capabilities. Not only does this drag down a company’s efficiency, but it also makes them more susceptible to their competition.

The pbx phone system columbus oh specialists at Data Talk have supported countless small businesses when it comes to these types of installations and telecom services, so they’re renowned experts that provide comprehensive overviews like the one detailed here in this article.

Below is everything that small businesses in Columbus should look for when they’re interested in a new PBX phone system!

What Exactly Is A PBX Phone System? 

PBX stands for private branch exchange, and these phone systems will transfer both external and internal calls via various phone extensions. In the past PBX systems were only used for internal business communications, but they’re now more advanced and capable of much more versatility.

Today’s PBX systems allow small businesses to do things like transfer calls, put callers on hold, check voicemails, and much more!

Common Types Of Small Business PBX Systems 

There are several types of PBX phone systems that are applicable for small business purposes, including:

• IP PBX Systems: Otherwise known as Voice over Internet Protocol (VoIP), this type of PBX system uses a Web connection to help businesses receive and make calls. These systems come with many incredible features, and this system is typically still located in-house, which means small businesses will need IT support on a regular basis.

• Hosted PBX Systems: Hosted PBX systems are hosted by a VoIP service provider, and these systems offer essentially the same services and features as an in-house VoIP PBX system. There’s less hardware when small businesses receive hosted services, and providers maintain a company’s system off-site.

Popular PBX Features For Small Businesses To Look For 

There are many different features within PBX phone systems that are particularly useful for small business applications. Some of the most popular features include:

True Unified Communications 

Although many PBX systems focus more on telephony, there are some systems that allow for broader, Unified Communication capabilities.

When you have a Unified Communications platform, you’ll unlock all sorts of potential features like video conferencing, team messaging, SMS messaging, and a lot more.

Call Routing & Forwarding 

There are other really great telecom features that you should look for beyond Unified Communications, including cal forwarding—which is also known as auto attendant.

Call routing is another common phone system feature that every small business needs, and most PBX systems will offer these features even in the most basic packages.

You can also add things like small business phone numbers and customize your voicemail greetings to match your company’s branding.

Auto Attendant 

Another great feature when your business receives a lot of incoming calls is known as auto attendant, which is also known as a virtual receptionist.

The odds are that you’ve come across an auto attendant when dialing a business in recent years, and these call menus do a wonderful job at delineating caller intent and making sure each call is handled efficiently and correctly.

Auto attendant also keeps your customers happier because they’ll receive an answer with every call, and your phone system will be able to gather valuable information that ultimately saves them time and other hassles once they’re talking to your employees.

Voicemail Transcriptions 

Another recent telecom advancement that a lot of small businesses love is voicemail transcription, and this essentially gives you a written text message when you receive a voicemail.

So you can read voicemails now instead of taking the time to listen to them, which saves people a ton of time in terms of filtering spam and deciphering what needs to be done as quickly as possible.

Mobile Accessibility 

Mobile apps are crucial for most businesses these days, and there are countless apps that small businesses can partner with their phone systems.

And when your mobile accessibility is browser-based, it means that you can join video calls and meetings without needing to download any extra software. This is really important for small businesses when they’re working with new clients, because it streamlines the communication process and makes everything easier and more efficient.

Cloud-Based Administration 

It’s important to remember that you can’t get this feature on all PBX phone systems; however, it’s a great addition that can allow you to add and subtract lines with just a few clicks.

Cloud phone solutions truly are the future of the telecom industry, and combining this technology with your PBX system will help ensure that your small business is ready for the future’s countless changes.

Contact Data Talk When You Need A PBX Phone System In Columbus OH! 

There’s a lot that business leaders need to keep in mind when they’re in the process of investing in a new PBX phone system, and the same goes for small businesses that want to upgrade or modify their existing phone systems.

One of the top-rated telecom companies in the United States is Data Talk, which is based in Columbus, OH. Data Talk is a renowned service provider that specializes in PBX phone systems, VoIP services, and Cloud technologies for businesses of all sizes—including small businesses.

You can learn more about Data Talk’s PBX offerings by clicking on the link to their website that’s linked to at the top of this article!